Hunter Douglas Guarantee

We are here now, and we'll be here in the future when you need us again.

The Hunter Douglas Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing, and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas at 800-265-8000 or visit hunterdouglas.ca. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

COVERED

  • Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).
  • All internal mechanisms.
  • Components and brackets.
  • Fabric delamination.
  • Operational cords for a full 7 years from the date of purchase.
  • Repairs and/or replacements will be made with like or similar parts or products.
  • Hunter Douglas motorization components are covered for 5 years from the date of purchase.

NOT COVERED

  • Any conditions caused by normal wear and tear.
  • Abuse, accidents, misuse or alterations to the product.
  • Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time.
  • Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
  • Shipping charges, cost of removal and re installation

Hunter Douglas Canada Limited Partnership will repair or replace any window fashion product or component found to be defective.

TO OBTAIN WARRANTY SERVICE

  1. Contact your original dealer (place of purchase) for warranty assistance.
  2. Visit hunterdouglas.ca for additional warranty information and frequently asked questions.
  3. Contact Hunter Douglas Canada Limited Partnership at 800-265-8000 for technical support and assistance in obtaining warranty service or for further explanation of our warranty.
*Note: You may have different or additional rights under provincial or territorial law.

Except where provincial or territorial law requires otherwise, Hunter Douglas Canada Limited Partnership and its affiliates:

  • will not be liable to refund any amount paid by the purchaser to the Hunter Douglas dealer; and
  • will not be liable or responsible for any economic loss, expense or fee, damage to property, personal injury, or any other damage or injury of any kind, including punitive damages (whether or not suffered by the purchaser or other persons) arising out of or related to the design, manufacture, fabrication, distribution, purchase, installation, use, repair, or replacement of Hunter Douglas window fashion products.

The limitations of liability in this Lifetime Limited Warranty shall apply regardless of whether Hunter Douglas Canada Limited Partnership or its affiliates have breached a warranty or condition of sale, have been negligent in any way, or have committed any other wrong whatsoever, except as a result of gross negligence or gross recklessness.

Different warranty periods and terms apply for commercial products and applications.

*Effective 5/16/17

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